PAYMENT DEFAULT

Are you currently unable to make a transfer from your account? Just pay in cash. Our customer centre in Büdnergasse 1, 14552 Michendorf is open Monday to Wednesday, 9 a.m. to 5 p.m.

This is probably because we were unable to identify and allocate the payment properly. Please check the following details:

Wrong or no contract account number?
If you realise that you have made a mistake when entering payment details, please contact us here.

Wrong amount?
The dunning notice will state the difference between the amount invoiced and the amount actually paid. In this case, please pay the outstanding amount.

Please pay the bills we send to you within the deadlines set, i.e. your monthly advance payments. You can find the amounts owed and the payment deadlines in your most recent invoice or in MEINE EMB.

It is also important that you state your contract number in the reference field of your transfer -– otherwise we will not be able to identify and allocate your payment correctly.

If you have chosen to take advantage of direct debit, we will debit the amount from your account. You do not need to do anything else and will automatically stay up- to- date with all payments. Give us a SEPA direct debit mandate using the online service MEINE EMB.

The easiest and quickest way of doing this is via MEINE EMB under „Meine Zahlungen - Bankdaten“.

We will not automatically adjust your advance payments when prices are changed on 01.01.2022. This will be done in the next annual bill. We recommend paying slightly more than the existing monthly advance payment as a precaution from 01.01.2022 – this lowers your risk of having to make a large subsequent payment. Our customers can adjust their advance payments at any time using our service portal MEINE EMB.

Having your energy supply cut off is always unpleasant and results in additional costs. Therefore, you will receive a dunning notice in good time and therefore the chance to avoid a suspension of your energy supply. Please get in touch with us at this stage so that we can find a common solution.

You can only stop your meter from being blocked if you pay the outstanding amounts by 1 p.m. on the day before the blocking date.

Pursuant to Section 19 para 5 GasGVV, the utilities supplier has an obligation to offer defaulting customers a payment deferment agreement in text form by the time the notification of the suspension of utility supply is given pursuant to Section 19 para 4 GasGVV. Pursuant to Section 2 Para 3 Sentence 5 GasGVV, the utilities provider must publish the template payment deferment agreement on its website.

This template payment deferment agreement (which you can find here) is not a substitute for the specific offer to conclude a payment deferment agreement made in the individual case.

Have you been notified of the date when your supply will be stopped but you have already paid? Please call us so that we can quickly check whether we can still avert and cancel the cut to supply.

Your meter has already been blocked but you have paid the amount stated in the invoice? Please call us so that we can arrange for the block to be reversed.

It is possible to agree on an instalment plan. If you have to make a large (subsequent) payment, please get in touch with us.

As a rule, we transfer any credit to the account you have notified. Do you want to check which bank details are currently saved, or notify a bank account to which disbursements should be made exclusively? You can enter, change or delete your bank details easily and at any time in MEINE EMB.

Your monthly instalment dates and amounts may change after your annual statement. Please check exactly when your new instalments are due and how much they will be. If the amount of the instalment changes, please ask your Jobcenter to adjust the payments. For this, the Jobcenter will need your bill and the new instalment plan.What can I do if a debit entry was not successful?What payment options do I have?Where on the dunning notice do I find the date by which the outstanding amount must be paid?

If your bank has not executed our payment order, we will receive information about the return debit. Depending on the reason for the return debit note, we will suspend the SEPA Direct Debit Mandate until the outstanding amount has been settled in full or delete the SEPA Direct Debit Mandate in order to prevent inconvenience and additional costs.

We will inform you in writing about the return debit note and the status of the SEPA Direct Debit Mandate issued to us. Please then transfer the outstanding amount plus any return debit costs which have accrued. You can check the current outstanding amount at any time in the online service MEINE EMB.If we have only temporarily suspended your SEPA Direct Debit Mandate, it will be reactivated automatically once the outstanding amount has been settled in full – you do not have to do anything.

If we have deactivated your SEPA Direct Debit Mandate, you can easily issue us with a new SEPA Direct Debit Mandate, once the outstanding amount has been settled in full, via the online service MEINE EMB.

You can pay your invoices and advance payments by direct debit, bank transfer or in cash in the customer centre.

Direct debit mandate:
Give us a SEPA direct debit mandate using the online service MEINE EMB.

Bank transfer:
Commerzbank Potsdam
IBAN: DE39 1608 0000 4200 2450 00
BIC: DRESDEFF160
Purpose: Please state your contract account number.

Cash payment:
Our customer centre in 14552 Michendorf, Büdnergasse 1 is open Monday and Wednesday, 9 a.m. to 5 p.m.

The deadline date for payment is shown on the first page of the reminder. Please note that a bank transfer can take up to three working days, so please allow enough time.